Returns, Repairs, and Other Policies
Returns
- 30 Day Return Policy from Delivery Date
- Items Must be in Unused Condition
- 15% Restocking Fee for returned items in unused condition
- Items will not be eligible for refund if items show signs of damage or wear.
Free Repairs Program
- Free repairs apply to Scout Dog Training Chest Rig and Hopper 2.0 Hydro Pack one year from purchase date. Not all repairs qualify. Negligible use or use outside of intended purpose will not qualify for repair.
- If you are interested in a repair please send photos and detailed description of what you need repaired to shiloe@shinehausgear.com. This will help determine eligibility of Free Repair.
- If your repair needs fall outside of Free Repair criteria - you will be quoted for repair.
- Purchaser is responsible for shipping costs both ways. I can create labels and invoice you for them as ShineHaus gets a merchant discount. Must be paid in full before repair can begin.
The two most common (and do not qualify for Free Repair) damages are:
1. Leaving treats in the pouch while unattended with dogs and dogs damaging the bag to get the treats. I shit you not - this accounts for more than 80% of the repairs I've done to date! Keep those treats out of reach!
2. Clipping leash to bag for handsfree walking and dog lunges. This can not only damage the bag but it can ruin the straps. I know people like to do this - but I do not recommend.
Other
- ShineHaus LLC is not responsible for lost or stolen packages.
- ShineHaus does not make custom products.
- ShineHaus does not make customizations to any of our products... yet.
- All items are made to order
- 4-6 Week lead time to shipping
- Lead times are very heavily dependent on material procurement.
- Orders CANNOT be canceled once material procurement has started (roughly 24-48 hours after order is placed).
- There is a 15% restocking fee as items are made to order and we do not typically hold inventory.